
Current Status
New membership registration using Google or email address (passwordless) is currently unavailable. Registration using MetaMask remains available.
Customers who registered before this disruption can log in as usual. Digital certificates previously obtained by registered customers, and their recorded data, are unaffected.
*Note: We have not verified login operation for every account and usage environment. If you are still unable to log in, please contact us via the contact form.
Restoration of New Membership Registration
Startrail has informed us that it expects to resume new registration by November 23, 2026.
We will provide another update as soon as we confirm that registration has resumed or receive further information. Please note that this estimate may change depending on Startrail’s circumstances.
Official Information from Startrail
For further details and the latest restoration status, please also see the official website of Startbahn Inc., the service provider.
https://startbahn.io/en/news
Inquiries Regarding This Matter
If you are unable to log in or have an urgent inquiry, please contact us via the contact form.
https://help.port.startrail.io/hc/en-us
We apologize again for the inconvenience this has caused our customers.